Refund policy

Return & Refund Policy

At Bunon Batte, we want you to love what you wear. If your purchase isn’t quite right, we’re here to help you get it sorted.

1. The 7-Day Return Window

You have 7 days after receiving your item to request a return. To stay eligible, please ensure your items are:

  • In their original condition (unworn, unwashed, and unused).

  • Complete with all original tags attached.

  • In the original packaging with the receipt or proof of purchase.

2. How to Start a Return

We’ve made the process simple. Choose the method that works best for you:

Note: Please do not send items back to us without first requesting a return. Unsolicited returns cannot be accepted. Once approved, we will provide a shipping label and detailed instructions.

3. Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong product, contact us immediately. We’ll evaluate the issue and make it right right away.

4. Exceptions & Non-Returnable Items

To maintain hygiene and quality standards, we cannot accept returns on:

  • Sale items or Gift Cards.

  • Personal care goods (such as beauty products).

  • Custom or personalized orders.

  • Hazardous materials (flammable liquids or gases).

5. Exchanges

The quickest way to get a new size or style is to return the item you have. Once your return is processed and accepted, you can make a separate purchase for the new item.

6. Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

  • Approved refunds are processed automatically to your original payment method within 10 business days.

  • Please keep in mind that banks and credit card companies may take additional time to post the refund to your account.

If it has been more than 15 business days since your return was approved and you haven't received your refund, please contact us at [email protected].

European Union Customers

If you are ordering from the EU, you have a 14-day cooling-off period. This gives you the right to cancel or return your order for any reason within 14 days of receipt, provided the items meet the "original condition" criteria mentioned above.